Worldwide Holiday Specialists

020 7354 8484

General FAQs

What is Flight Express Travel About?

Flight Express Travel is a renowned travel company in the UK with over 30 years of experience offering flights, holiday and visa services. With a team of passionate travel experts, Flight Express Travel is committed to customer satisfaction and strive to make every trip a memorable and seamless experience.

Can Flight Express Travel provide discounts on the economy, business and first-class fares?

We have the best prices in the market to provide to our customers because we are appointed agents to most of the world’s leading global airline carriers, we can offer the best discounts on the economy, premium economy, business and first-class cabins.

You can email us at info@flightexpresstravel.co.uk, book online at Flight Express Travel’s website using your debit or credit card, contact us via our Online Chat online, or give us a call on 0208 819 1111.

Usually, we have access to better fares than you can get online. We are consolidators and source these fares at bulk rates. Plus, due to our volume of sales, we are given discounts and have availability to fares and seats that may not be available on some online portals. However, it should be noted that consolidator tickets whilst saving you money can have conditions associated with them. Read our blog related to this question for more details.

If you wish to amend a booking/order or wish to enquire if a specific change can be made, then please get in touch with our team for further assistance. We will then be able to check the booking details and get back to you as soon as possible to advise if the amendment is possible and if it will incur a refund or additional charge. In case of any additional cost involved, it will be advised before any amendment occurs.

It is not possible to change your name on an airline ticket. The ticket will have to be cancelled and a new ticket will need to be issued (cancellation penalties will apply). When booking, please review your information carefully and ensure that the name of each passenger is entered correctly. If there is a minor error after you have placed a booking, please immediately contact our team member for the correction. We will need to contact the airline to request a name change and we cannot guarantee that they will be able to make the change.

Lower priced tickets are mostly non-refundable, but in some cases, airlines will charge a cancellation fee if you wish to cancel your booking. However, we recommend that you take out adequate travel insurance before booking to avoid any extra deduction. All cancellations must be sent in writing to info@flightexpresstravel.co.uk.

A typical hotel or airline reservation takes 8 to 18 weeks to process, depending on where you book and when you travel. We handle the whole process from our end to ensure you receive your refund as quickly as possible. Once we have received the money, and we have processed it, you will receive it. This varies depending on the airline and due to the pandemic, there are still delays with us receiving refunds, However, we do take the stress away by chasing the airlines for you.

These can vary by room type within each hotel, we will always display the exact cancellation policy on the payment page before the booking is finalised. The most common cancellation policies are: -

Non-Refundable: These are typically the cheapest available room rates with the strictest conditions, full payment is required at the time of booking and no refund is provided for cancellations.

Flexible: Full payment is still required to reserve the room but the reservation can be cancelled and refunded usually up to 7 days before arrival.

Pay at Hotel: These rooms can usually be cancelled up until the day before arrival free of charge, a valid payment card is required to secure the room but the actual payment is collected locally by the property. The hotel will collect payment in the local currency so the exact amount charged by the hotel is subject to daily exchange rate fluctuations.

Hotel Specific: In this scenario, the hotel will provide a cancellation policy for the room being viewed in real-time, in most cases this will mean that any cancellation after booking will incur a penalty charge levied as a fixed amount or as a percentage of the total price.

The lead guest booking on Flight Express Travel needs to be at least 18 years of age, some hotels have higher minimum age requirements, should a higher age restriction apply then this will be specified in the hotel description.

The costs listed on our itineraries include the cost of international airfares, by a reputable airline. Occasionally, our itineraries do not include air travel within the country you may be travelling, but these are added in as "options" and will be highlighted to you if it is needed.

It is advisable to take out insurance, especially as it forms such a small part of the holiday expense. Insurance will cover you for land and air costs, in most circumstances. Our recommended trip insurance includes baggage insurance which covers losses not covered by the airlines as well as trip interruption which may entail repurchasing tickets or obtaining reimbursement for overnight accommodation.

Most airlines are fully flexible for customers who are looking to book within the next month for travel in the next 120 days. They are offering free changes and refunds. Our team has a list of all the airlines and policies so please feel free to contact them if you are thinking of booking any future travel.

Flight Express Travel can arrange visa applications for tourists visiting any country. Our fees are GBP20 per passport. On top of this, the High Commission charges are applicable and available on this website depending on the type of visa required. If sending the payment by cheque to our office, please make all cheques payable to Flight Express Travel UK LTD, and post to Flight Express Travel UK Ltd, 14 Hanworth Road, Hounslow, Middlesex, TW3 1UA.

The visa forms can be downloaded from the same link, and they need to be accompanied by two passport photos of the applicant as well as the duly completed and signed visa form. When sending the passport please remember that your passport must have six-month validity, and if this is a brand new passport then kindly attach the old passport to expedite the visa process. We will endeavour to obtain the visa within five working days of receiving the application.

If you pick up the passports from our offices at the above address, then there are no additional charges. If the passports are to be returned* these will be by Royal Mail Special Delivery which is GBP6 on top of the above fees (alternatively you can choose to send us a special delivery self-addressed envelope).

If you are sending your passports to us it is suggested, that you do it only by a courier company or through Royal Mail Special Delivery (with the compensation box ticked).

*Flight Express Travel does not accept any liability for the passports if they are lost in transit with the courier company, and any compensation claims due to the passports being lost will have to be taken up between the traveller and the relevant courier company.

All queries or concerns are required to be in writing. To submit a comment or complaint please e-mail us at info@flightexpresstravel.co.uk and this will then get submitted to the correct team and dealt with accordingly.

You may also prefer to directly walk-in or post your queries or concerns on our address as follow:

Flight Express Travel, 14 Hanworth Road, Hounslow
Middlesex, TW3 1UA
United Kingdom

Regarding any queries, Flight Express Travel would like to take this opportunity to apologize if you are unhappy with any part of your experience. We aim to resolve the complaint within 28 days pending a full investigation, please be aware that during peak seasons this may take a little longer.

Covid-19

The majority of airlines are allowing a first date change fee waiver; however, there may potentially be a difference in prices on fares and taxes for future bookings.

In most cases, if your flight is cancelled by the airline then the airline will give you a full refund. However, in other scenarios airlines may offer you a credit voucher worth the value of the ticket to be used for future travel. These vouchers can be valid for travel permitted within a 12 month or 24-month period of the original travel dates. Periods do vary per airline. Please contact our team to understand the specific policy for your booking.

This means that due to the travel ban you cannot enter the destination country. You will have to postpone your trip to a future date or cancel it altogether. In some cases, airlines are offering refunds or credit vouchers worth the value of the ticket to be used for future travel. Feel free to contact our team to understand the specific policy for your booking.

Unless you can quarantine, we recommend that you postpone your trip to a later date. Many global airlines are offering complimentary date changes. Please do contact a member of our team on 0208 819 1111 or 0208 819 0531 about the options you have with the airline you are flying with.

The British government have advised against all but essential travel. If your travel is for an emergency, please do check the entry requirements for your destination. Please also check the guidleines from here: https://www.gov.uk/foreign-travel-advice Please also check with a member of our team for any flights to your destination.

The same rules apply as if it had been the original trip. You should receive a free date change or a full refund in the form of your original payment method or a refund credit voucher worth the value of the ticket to be used for future travel. These vouchers can be valid for travel permitted within a 12-month or 24-month period of the original travel dates. Periods do vary per airline. Please contact our team to understand the specific policy for your booking.

Book with Confidence

Stay connected with Flight Express Travel